We are always on the look out for passionate retail professionals who are interested in retail management, customer services, eCommerce, and design.
The Assistant Store Manager will support our Store Manager in overseeing daily operations, driving sales and ensuring a seamless shopping experience for our customers. The ideal employee will have a knowledgeable interest in fashion, strong leadership skills, and the ability to lead by example in a dynamic retail environment.
Responsibilities include:
Operational Leadership
Assist the Store Manager with daily operations, including opening and closing procedures.
Ensure compliance with company policies, procedures and standards.
Support inventory levels, merchandise displays and stock replenishment.
Manage the customer refund and exchange process.
Participate in the creation of in-store social media content
Sales and Customer Service
Collaborate with the Store Manager to drive sales targets on both an individual and team level.
Provide exceptional customer service, resolving inquiries or concerns promptly.
Train and guide staff on product knowledge, styling and customer engagement to enhance the shopping experience.
Team Leadership
Support the Store Manager in creating and publishing team rosters in a timely manner.
Assist in recruiting, process training, brand training, and developing team members.
Step into the Store Manager role during their absence to ensure seamless operations.
Visual Merchandising
Maintain visually appealing displays in alignment with the vision of the buying team and store manager.
Help implement seasonal updates, promotions and special campaigns.
This role will support our eCommerce and Creative Content teams in delivering an exceptional customer experience while ensuring smooth, accurate order fulfilment and product management. The ideal candidate will be a proactive problem-solver with strong communication skills, an eye for detail, and a genuine interest in fashion and retail. From resolving customer enquiries and returns to preparing garments for photoshoots, you'll play a key role in keeping our online store running seamlessly from the customer's first interaction through to product delivery.
Responsibilities include:
Customer Service
Autonomously manage customer service enquiries through all communication channels, including: email, chatbot and social media.
Facilitate customer requests such as try-ons and order changes.
Enquire with Australia Post Business Support to solve any delivery issues experienced by customers.
Oversee the returns process, from the initial customer outreach to actioning the outcome of the return.
Manage and resolve customer complaints, supporting and working closely with retail staff to maintain a uniform customer service experience across multiple channels of the business.
Under guidance from the eCommerce Manager, handle all product faults (customer-facing and internal/shop floor), communicating directly with both brands and customers to achieve the desired outcome.
Order Fulfilment
In conjunction with the eCommerce Manager, oversee ecommerce order processing, ensuring orders are processed accurately and shipped on time.
Identify any potential issues with outstanding orders (stock discrepancies, unforeseen delays, etc.) and effectively navigate said issues, ensuring the most positive and timely resolution for the customer.
Product Management
Assist with all inbound stock deliveries by creating and managing product listings, creating purchase orders for invoiced items and ensuring a smooth flow from delivery to point of sale.
Write informative and detailed product descriptions that convey necessary information about the product advertised to the customer.
Ensure all product information is accurate, such as barcodes, pricing, descriptions and product titles etc.
Ensure all products are ready for sale in a timely manner in accordance with scheduled release dates.
eCommerce Shoot Production
Reporting to the Creative Content Manager, prepare and style all eCommerce shoot garments, ensuring product is steamed and styled to a high visual standard, in line with brand guidelines and seasonal priorities.
Prepare incoming shoot product ahead of scheduled shoot dates, flagging any missing, damaged or faulty items to the Creative Content Manager.
Keep the photo studio area clean and organised for efficient shooting.
Assist on shoot days, styling and adjusting garments as required.
Track shoot garments and return them to stock accurately and promptly after each shoot.
Maintain shoot equipment and props, assisting with studio setup and pack-down as needed.
Assist across all warehouse operations, including unpacking stock, repacking stock, and warehouse organisation.
Work with the Inventory Coordinator to manage stock issues and escalate where need be.
Assist with the barcoding and allocating of new stock.
Assist with stock movement between the warehouse and flagship.
Drive company vehicles and ensure they are maintained and kept clean.
Communicate with other departments to coordinate and plan for inventory needs.
Comply with all procedures and rules.
Due to the high number of applicants we receive we are unable to reply to all CVs and applications so will only contact those of specific interest.