Shipping

 

General shipping information:

Shipping costs are automatically calculated at checkout based on the size, weight, dimensions and location of the items in your cart.

Once an order is placed, please allow 1-2 business days for processing. This does not include shipping times.

Once your order has been dispatched, you will receive shipping confirmation via email. Please allow up to 48 hours to receive updated tracking details.

For local orders, please see AusPost for shipping information, delays or disruptions. 

We request a ‘signature on delivery’ which is default on all orders. If you ‘request for it to be left in a safe place’, all shipping responsibility for Above The Clouds and AusPost is forfeited. 

Unfortunately some shipping restrictions may apply to certain brands and products sold online. If an item cannot be shipped to your shipping destination a message will apply at the cart.

Due to shipping policy restrictions put in place by the brands, international orders for Nike and Birkenstock products are unable to be processed.

For delivery enquiries or issues, please contact us using the chat function in the bottom right corner of our website.

 

Domestic Shipping (Australia)

We offer free domestic standard shipping for orders over $350 AUD*. NOTE: This offer may not apply during promotional periods.

Regular AusPost eParcel: 2-6 business days delivery.

Express AusPost eParcel: 1-3+ business days delivery (extended delivery times apply to remote locations & outside Perth City for WA customers).

Express Post does not constitute next-day delivery.

 

International Shipping (New Zealand)

We offer both standard and express shipping via AusPost for New Zealand customers.

International Standard (Australia Post International Service): 4-7 business days delivery.

International Express (Australia Post International Service): 2-5 business days delivery.

 

International Shipping (Rest of World)

We offer standard shipping via AusPost for international customers.

International with Tracking: 10-14 business days delivery approx. depending on location (for country-specific delivery estimates, please contact us).

Once the package has arrived in the destination country, the local postal carrier will use the AusPost tracking number for their system.

 

International Custom Duties

You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Above The Clouds, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Refused Shipments

If your shipment is refused or not collected from a postal outlet in the allocated time, it will be returned to sender. The order will be shipped again at your request and expense.

 

Liability

We are not liable for packages lost or damaged in transit with our postage partners.

For any further questions, email info@abovethecloudsstore.com