Store Credit
Once your return has been processed, store credit will be issued to your Above The Clouds account and confirmed via email.
Store credit does not expire and can be redeemed both in-store and online.
Please note: Store credit cannot be used on Launches.
Checking Your Balance
You can view your available store credit balance at any time by logging into your Above The Clouds Store account here. Once logged in, you can view your saved addresses and order history. Your store credit balance appears next to your profile icon in the top right corner.
Please note: Store credit is attached to the customer account under which the returned order was placed. If you have multiple Above The Clouds accounts, please ensure you are logged into the account corresponding to your returned order.
Using Your Store Credit
Online: Proceed to checkout, enter your delivery address and select your shipping method. An "Apply store credit" option will then appear above our other payment methods, showing your available balance.
In-Store: Once the retail team member serving you has added your customer account to the cart, your available store credit will appear for them to apply to your purchase. Our staff will ask whether you would like to use your credit now or hold onto it for future use.
Frequently Asked Questions
What if my store credit doesn't cover the full order?
You can split the payment. Your available store credit will be applied first, and the remaining balance can be paid with a card or any of our other payment methods at checkout.
Does store credit cover shipping?
Yes. Store credit applies to your full cart total, including shipping.
Can I use a discount code and store credit together?
Yes. Your store credit applies to your cart total after any discount code has been applied.
Can I use my store credit in-store if it was issued from an online order (or vice versa)?
Yes. Store credit is attached to your customer account and can be used both online and in-store, regardless of where the original order was placed.
Can I transfer my store credit to someone else?
No. Store credit is not transferable and non-refundable.
If you have any questions regarding your store credit, please contact support@abovethecloudsstore.com