Christmas Delivery Cut-Off Dates:

Domestic - Australia 


  • Parcel Post: 18th December
  • Express Post: 21st December


  • Parcel Post: 15th December
  • Express Post: 20th December


  • Parcel Post: 14th December
  • Express Post: 20th December



New Zealand

  • Parcel Post: 7th December
  • Express Post: 13th December


  • Parcel Post: 6th December
  • Express Post: 13th December


  • Parcel Post: 4th December
  • Express Post: 11th December


  • Parcel Post: 5th December
  • Express Post: 12th December


  • Parcel Post: 1st December
  • Express Post: 8th December 

China & Asia

  • Parcel Post: 30th November
  • Express Post: 7th December

Please note that these dates are for orders posted to metro locations. We recommend ordering earlier if you are outside a metro location.


General shipping information:

We offer free standard shipping for orders over $150*. NOTE: This offer may not apply during promotional periods.

For orders under this amount, shipping is a flat rate of $10 AUD

Express shipping is a flat rate of $20 AUD

New Zealand shipping is a flat rate of $25 AUD

International shipping is a flat rate of $50 AUD

Once an order is placed please allow 1-2 business days for processing. This does not include shipping times.

Once your order has been dispatched, you will receive shipping confirmation via email. Please allow up to 48 hours to receive updated tracking details.

For local orders, please see AusPost for shipping information, delays or disruptions. 

We request a ‘signature on delivery’ which is default on all orders. If you ‘request for it to be left in a safe place’, all shipping responsibility for Above The Clouds and AusPost is forfeited. 

Unfortunately some shipping restrictions may apply to certain brands and products sold online. If an item cannot be shipped to your shipping destination a message will apply at the cart.

Due to shipping policy restrictions prohibited by the brand, international Nike orders are unable to be processed as of January 2020.

For delivery enquiries or issues, please contact our customer service team at:


Domestic Shipping (Australia)

  • Regular AusPost eParcel (3-5 working days, 5-7 for WA)
  • Express AusPost eParcel (Usually 1-3 days, except remote locations & outside Perth City for WA Customers).
  • Express Post does not constitute next day delivery. 


International Shipping

- AUS POST (Up to 14 approx. business days depending on location)

Once the package has arrived in the destination country, the local postal carrier will use the AusPost tracking number for their system.


- Sendle International service (Up to 14 approx. business days depending on location).


International Custom Duties

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Above The Clouds, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Refused Shipments

If your shipment is refused or not collected from a postal outlet in the allocated time, it will be returned to sender. The order will be shipped again at your request and expense.



We are not liable for packages lost or damaged in transit with our postage partners.

For any further questions email