We are always on the look out for passionate retail professionals who are interested in retail management, customer services, eCommerce, and design.
The Assistant Store Manager will support our Store Manager in overseeing daily operations, driving sales and ensuring a seamless shopping experience for our customers. The ideal employee will have a knowledgeable interest in fashion, strong leadership skills, and the ability to lead by example in a dynamic retail environment.
Responsibilities include:
Operational Leadership
Assist the Store Manager with daily operations, including opening and closing procedures.
Ensure compliance with company policies, procedures and standards.
Support inventory levels, merchandise displays and stock replenishment.
Manage the customer refund and exchange process.
Participate in the creation of in-store social media content
Sales and Customer Service
Collaborate with the Store Manager to drive sales targets on both an individual and team level.
Provide exceptional customer service, resolving inquiries or concerns promptly.
Train and guide staff on product knowledge, styling and customer engagement to enhance the shopping experience.
Team Leadership
Support the Store Manager in creating and publishing team rosters in a timely manner.
Assist in recruiting, process training, brand training, and developing team members.
Step into the Store Manager role during their absence to ensure seamless operations.
Visual Merchandising
Maintain visually appealing displays in alignment with the vision of the buying team and store manager.
Help implement seasonal updates, promotions and special campaigns.
Assist across all warehouse operations, including unpacking stock, repacking stock, and warehouse organisation.
Work with the Inventory Coordinator to manage stock issues and escalate where need be.
Assist with the barcoding and allocating of new stock.
Assist with stock movement between the warehouse and flagship.
Drive company vehicles and ensure they are maintained and kept clean.
Communicate with other departments to coordinate and plan for inventory needs.
Comply with all procedures and rules.
Due to the high number of applicants we receive we are unable to reply to all CVs and applications so will only contact those of specific interest.